Return Policy

At NanilaLuxeHair, we take pride in the quality of every strand we sell. Each order is thoroughly inspected before shipping to ensure it meets our luxury standards. Because of the intimate nature of our products, all sales are final.
However, we value your satisfaction and will review exceptions in specific, approved situations.

Final Sale Policy
For hygiene and quality control reasons, we cannot accept returns or exchanges once hair has been shipped.
Human hair products are considered custom hygienic items, and once handled, installed, or altered, they cannot be restocked or resold.
This policy ensures that every client receives 100% authentic, untouched hair.

When Exceptions May Apply

We may review your order for a replacement or store credit if one of the following applies.

Wrong Item Received
If you received the incorrect product, texture, or length, contact us within 3 days of delivery.
The item must remain unused, uninstalled, unwashed, and in its original packaging with all tags intact.

Manufacturing Defect
If you believe your order arrived defective or damaged, notify us within 3 days of delivery with clear photos or a short video showing the issue.
Our quality team will review and respond within 3–5 business days.
If approved, you may be offered a replacement or store credit.

Return Process

If your claim qualifies, email support@nanilaluxevirginhair.com with your order number, photos or video evidence, and a detailed explanation.
Once approved, you will receive return instructions and a shipping label if applicable.
All items must be unused, unworn, and in their original packaging.
Return shipping costs are the responsibility of the customer unless the issue was caused by us.
Use a trackable insured shipping method. We are not responsible for lost return shipments.

Refunds

Refunds are approved only in limited situations such as orders canceled within 24 hours of purchase or verified defective or incorrect products that qualify under our review.

Refunds are processed to the original payment method within 5–7 business days once the item is received and inspected.
Shipping fees are non-refundable.
Any signs of wear, alteration, or tampering will void refund eligibility.

Store Credit

In most approved cases, store credit will be issued instead of a refund.
Store credits never expire and can be used toward any future purchase.

Non-Returnable Items

We cannot accept returns or issue refunds for hair that has been installed, brushed, washed, colored, or altered.
Custom orders such as custom made wigs, special colors, or textures cannot be returned.
Sale, discounted, or promotional items are also final sale.

Reporting an Issue

All issues must be reported within 3 days of delivery by emailing support@nanilaluxevirginhair.com.
Include your order number, photos or video, and a brief description of your concern.
Our team will review and respond within 2–3 business days.

Our Promise

At NanilaLuxeHair we prioritize quality, transparency, and integrity above all else.
Every product is ethically sourced, carefully inspected, and packaged with care.
We stand behind our craftsmanship and will always work with our customers in fairness and good faith.

Thank you for choosing NanilaLuxeHair where beauty luxury and integrity come together.